Shipping policy

🚚 FireGryphon Shipping Policy

Effective Date: April 5, 2026

1. Order Confirmation

Once your order is received, you’ll get a confirmation email within 24 hours that includes your order number and shipping details.
If anything looks wrong—like your address or item details—contact us within 24 hours so we can correct it before shipping.

2. Processing & Shipping

In-stock items ship within 3 business days.
Made-to-order items ship within 5 business days.

Once a package leaves our facility and is in the carrier’s hands, we are not responsible for delays, loss, or theft.
If your package is missing, delayed, or marked as delivered but not received:

~Check with neighbors, your local post office, or delivery service first.

~File a claim directly with USPS if the issue persists.

We’ll gladly assist with tracking but can’t control delivery outcomes or investigation timelines.

3. Money-Back Guarantee 

Your satisfaction matters. If you're not happy with your purchase, you may return it within 7 days of delivery for a full refund — including any shipping charges paid.

Here's how it works:

  • Contact us within 7 days of receiving your order to initiate a return.
  • We'll send you a prepaid, tracked return label at no cost to you.
  • Your refund is issued as soon as the return is confirmed delivered — no waiting around.
  • Items must be returned unworn and undamaged.

Because every FireGryphon piece is handmade by hand, we ask that returns be initiated promptly so pieces can find their next home.

4. Damaged Shipments

If your order arrives damaged, we'll make it right. Contact us within 7 days of delivery with photos of both the damage and the original packaging, and we'll send a prepaid return label — we do need the damaged piece back. Once it's confirmed delivered, we'll send your replacement at no charge or you can opt for a refund.. Shipping these days is unpredictable — that's on us, not you.  

5. Address Errors

We are not responsible for packages sent to incorrect addresses provided by the customer.
Please double-check your shipping information before submitting your order.

6. Domestic & International Shipping

At this time, FireGryphon ships only within the United States.
International orders may be added later once secure carrier tracking can be guaranteed.

7. Questions

If you have any shipping concerns or special requests, Questions or concerns? Reach out directly:
📧 lissa.olson@firegryphon.com
📍 16970 SW 302nd Terrace, Homestead, FL 33030