Privacy policy

🔥 FireGryphon Privacy Policy

Effective Date: April 5, 2026

Melissa “FireGryphon” Olson, Lissa Olson, and FireGryphon Designs (“we,” “our,” or “us”) value your trust and are committed to protecting your privacy. This policy explains what we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you interact with our site, we may collect:

  • Personal Information: Name, email, phone number, shipping/billing address, and payment details when you make a purchase, subscribe, or contact us.

  • Non-Personal Information: Browser type, IP address, and site behavior (through cookies or analytics) to improve performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and ship orders.

  • Communicate about your purchases, support requests, or account.

  • Send updates or promotions (only if you’ve opted in).

  • Improve our website, services, and customer experience.

We do not sell or rent your information. Ever.

3. Sharing Your Information

Your data is shared only when necessary:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, shipping partners, email marketing tools) who help us operate our business. They can’t use your data for anything other than providing those services.

  • Legal Compliance: If required by law, to protect our rights or respond to lawful requests.

4. Cookies and Tracking

We use cookies and similar tools to remember preferences, analyze site traffic, and improve your experience.
You can adjust or disable cookies through your browser settings at any time.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse.
However, no online system is 100% foolproof, so please take care when sharing personal data online.

6. Your Rights

You can:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or delete your information (unless required to retain it for legal reasons).

  • Withdraw consent for marketing emails at any time by clicking “unsubscribe” or emailing us directly.

7. Third-Party Links

We sometimes link to other websites or social platforms. We’re not responsible for their privacy practices — please review their policies before sharing your information.

8. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted here with a new “Effective Date.”

9. Contact Us

Questions or concerns? Reach out directly:
📧 lissa.olson@firegryphon.com
📍 16970 SW 302nd Terrace, Homestead, FL 33030

10. AI Tools, Visuals & Transparency

Parts of our creative and customer-experience process may use artificial-intelligence tools — for example, to refine product descriptions, maintain consistent tone, or streamline responses. These tools help keep my colorful personality readable without changing the meaning or intent behind what’s written. They never access, store, or sell personal information.

Some visuals and background elements on this site — such as the FireGryphon artwork, promotional images, or certain non-product scenes — are created with the help of AI tools. These visuals are used for storytelling and brand design.

Product photos show actual handcrafted items made and sold by FireGryphon. Backgrounds may be digitally enhanced using AI. Worn image is an AI generated virtual try-on for scale. Any product that utilizes the virtual try-on image will be clearly marked on the product page under the specifications listing.  Lighting is shown exactly as captured in raw photos. Because screen settings vary, slight color differences may occur between what you see online and what you receive in person. If you are unsure of color variation - please email us and I'll  be happy to share the raw photos to help you make a decision. 

Summary:
FireGryphon respects your privacy. We collect only what’s needed to process orders, communicate with you, and improve your experience. We never sell your data. Some visuals and brand content are created with AI tools for storytelling, but product photos show real handcrafted items—AI is only used for background cleanup and clarity. You can request, correct, or delete your data anytime at lissa.olson@firegryphon.com. Full policy effective 10/27/2025.